“We live in a completely interdependent world, which simply means we cannot escape each other. How we respond to AIDS depends, in part, on whether we understand this interdependence. It is not someone else's problem. This is everybody's problem.” ― Bill Clinton
According to the WHO (World Health Organization), there were approximately 36.9 million people worldwide living with HIV/AIDS at the end of 2014. Of these, 2.6 million were children (<15 years old). Many organizations and NGO’s are doing their level best to reduce the menace of AIDS and make the life of affected people better. The Grammen Foundation is also working in this direction.
Grameen Foundation together with Bill & Melinda Gates Foundation is doing a lot of work with the AIDS patients in the marginalized sections of the society. Grameen Foundation is supporting mobile health initiatives in India through their MOTECH Platform. At the core of the Motech platform, they have used Ozonetels’s KooKoo to build the apps that send out these reminders and alerts to the AIDS patients. The Treatment Advice by Mobile Alerts (TAMA) program aims to increase treatment for HIV/AIDS patients by sending reminders and alerts to patients and their caregivers. BBC Media Action, CARE and the World Health Program are also collaborating to improve the delivery of maternal and neonatal health services in Bihar using their MOTECH platform.
Apart from above mentioned service availed by Grameen Foundation. The cloud telephony and cloud call center solution can help the HIV Patients at numerous way, few are given below:
Personalized customer service executive: Many HIV patients hesitate in discussing their problem with a new person. With “sticky agent” feature in cloud call center solution, the same agent is always connected to the customer. As the customer service executive has previously interacted with the same patient, he patient feels comfortable in discussing their problems.
Direct contact number of doctors: To make life of HIV patient easier, few hospitals and NGO’s also provide a doctor’s number to the patients. As sharing of doctor’s personal number is not advisable, with cloud telephony hospitals can mask the doctor’s number, could provide a virtual number to the patients.
AIDS Awareness: The AIDS awareness could become more effective with a Centralized Outbound call outbound call center, with a progressive dialer, promotional campaign can run via call, SMS, email, voice-SMS.
Cloud Telephony is very flexible solution, it can be customized to fit the organization need. The solution mentioned above is just one way to streamline the communication process and help the AIDS patient.
About Ozonetel: Ozonetel Systems is an India based Cloud Telephony Solution provider. Ozonetel is the only Indian company that developed complete cloud telephony platform and provide complete cloud contact center solution, multichannel( i.e. voice, email, social media, SMS, livechat.Click2CAll) communication solution.
Ozonetel’s Kookoo platform supports open APIs and we have over 4000 developers who have registered on our platform. KooKoo is the simplest and easiest way to build telecom applications, IVRs, and outbound campaigns. KooKoo platform can be used to support a wide array of telephony functions. It does not know anything about a business application and it does not store the customer’s data. The ease of building apps using our APIs on KooKoo has made it a favourite in the developer community
Ozonetel is currently serving 1000+ customers across 20+ verticals. Ozonetel is serving few hospitals across India.
For more, please visit us over the web at www.ozonetel.com or just click here (http://ozonetel.com/customersignup.html) for a free demo