Monday, 3 April 2017

Streamline business communication – Integrate salesforce with a telephony solution

Salesforce is one of the most popular CRMs and is used across multiple industries, to streamline their marketing, sales and support services
  • Is your customer communication process hassle-free and seamless?
  • Are you able to track incoming calls on your business phone/toll free number?
  • Do you know, how your sales reps are talking to prospects/leads?
  • Are the executives toggling between the call center solution & your CRM?

These are some of the questions that a business head or CIO of the organization would be bothered about.

CTI Integration with your Salesforce CRM helps build a more seamless experience for your customers. Your executives need no more to log into multiple screens to update customer conversations & queries.

Ozonetel’s call center product “Cloud Agent” is deeply integrated with the Salesforce CRM, and is used by many companies. Few of our customers in this segment are
Urban ladder, Industrybuying, Brigade group

Let’s walk you through the key features of Ozonetel Salesforce CTI integration
  1. Personalized greeting to callers – For all incoming calls, agents will get a screen popup with customer details. 
  2.  Click2Call on CRM – Executives can directly call from CRM, just click on call widget to initiate an outbound call
  3.  Enhanced customer service – While call is going agents can update customer information, they can avail advanced call controls like hold, mute, transfer and conference to resolve the customer queries.
  4. Call recordings and real time call monitor – All the incoming call be recorded and you can also hear and monitor ongoing call
  5. Live dashboard and live analytics – Get a real-time view of call center performance and detailed reports few key metrics of call center are metrics average talk-time, average pick-up time, call connect ratios etc. We provide more than 70 reports to give complete data drive view of our call center.(Read key metrics required for a call centre).
Ozonetel call centre solution is readily integrated with all major CRM and ticketing solution, for details check our integration page (Read More)
-------------------------------------------------------------------------------------------------------------------------- is a Deloitte fast 50 technology company catering to the Contact centre needs of over 500 enterprise customers in India - HDFC Life, BigBasket,, Agarwal packers,DHFL PR America, HUL, United spirits, BNP Paribas, just to name a few.

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